Terms & Conditions

TERMS & CONDITIONS

Welcome to Mulberry Avenue. Please be aware that if you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mulberry Avenue’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Mulberry Avenue’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Western Hill Close, Astwood Bank, Redditch, Worcs.  B96 6BY. The term ‘you’ refers to the user or viewer of our website. If you have any queries or requests, please email us at [email protected]



Website use

The use of this website is subject to the following terms of use:



  • The content of this website is for your general information and use only. It is subject to change without notice.

  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).



Price

Unless otherwise agreed, the price of goods will be that ruling in Mulberry Avenue’s price list at date of despatch. We reserve the right to alter prices at any time without notice.

 

Returns – Non-Personalised Items

We hope that you will be completely satisfied with your product. However, it may be necessary to return your product to us in some limited circumstances. You, the customer, are solely responsible for inspecting the product upon delivery. You must contact Mulberry Avenue should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made. Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs. In this unlikely event please return the item to us within 10 working days with a Return Authorisation Number. This number can be obtained by contacting us at [email protected] with your order number and details. We will refund any money received from you using the same method originally used by you to pay for your purchase.

 

 

Returns – Personalised Items

With regard to our personalised items we regret that we can only accept returned goods in the event of a fault made by Mulberry Avenue so please check spellings and capitalization carefully when ordering. You, the customer, are solely responsible for inspecting the product upon delivery. You must contact Mulberry Avenue should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made. Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs. In this unlikely event please return the item to us within 10 working days with a Return Authorisation Number. This number can be obtained by contacting us at [email protected] with your order number and details. We will refund any money received from you using the same method originally used by you to pay for your purchase. As personalised items are made to order, Mulberry Avenue cannot offer a money back guarantee.

 

Colour Matching

Whilst we make every effort to try to represent our artwork in the truest way possible, there may be colour variance. As every computer monitor is calibrated differently, it is not possible to be 100% accurate on colour matching when comparing the website images and the final output of the art.



Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.



Mulberry Avenue Privacy policy

This privacy policy sets out how Mulberry Avenue uses and protects any information that you give us when you use this website.

Mulberry Avenue is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mulberry Avenue may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th February, 2014.

 

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customise the website according to your interests.

  • If at any point you do not want to receive emails from Mulberry Avenue, please send us an email using the subject title “unsubscribe” to [email protected].

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages customers find useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites which may be of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by Mulberry Avenue's privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Mulberry Avenue, 5 Western Hill Close, Astwood Bank, Redditch, Worcs.  B96 6BY or emailing us at [email protected]. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Mulberry Avenue, 5 Western Hill Close, Astwood Bank, Redditch, Worcs.  B96 6BY.  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.